Refund policy

We hope you love your order, but if something isn’t quite right, you can start a return within 10 days of receiving your item. Here’s everything you need to know:

Final Sale Items

All scarves, undercaps, accessories, and gift card purchases are final sale and cannot be returned or exchanged. All sale, discounted, or promotional items are eligible for store credit only.

Order Changes or Cancellations

Unfortunately, we are unable to change, edit, or cancel an order after it has been placed. We begin fulfilling orders immediately to ensure fast delivery. If a mistake was made during checkout, you may request a return if your order complies with our return policy (excluding hijabs, undercaps, and sale items).

Eligibility for Returns

Items must be unworn, unwashed, and in original condition with all tags attached.

We can’t accept returns with marks or odors (makeup, deodorant, fake tan, etc.).

To be eligible for a return:

  • Be in the same condition as when you received it.
  • Be unworn, unused, and with all original tags attached.
  • Be in its original packaging.

Important: Please inspect your items for any damage before removing the tags. If tags are removed or tampered with, we will be unable to accept the return

Return conditions

All returns go through quality control. Unfortunately, we will not be able to accept your return if:

  • Items have been worn, washed, or show signs of use.

  • Items are missing the original hangtag.

  • Items have been altered or customized.

  • Items such as undergarments and swimwear have a broken hygiene seal.

  • Items have strong odors such as perfume, smoke, or body odor.

  • Items are returned without all original packaging, accessories, or gifts with purchase.

  • Items are returned outside the specified return period.

  • Items are marked as final sale or non-returnable at the time of purchase.

  • Items do not match the original order associated with the return.

  • Items have been damaged due to misuse, negligence, or improper care.

Return Costs

The customer is responsible for return shipping costs. Please note that original shipping fees aren’t refundable.

Exchanges

If you’d like to exchange an item, the fastest way is to return the item you have (if eligible) and make a new purchase for the desired item once your return is accepted.

Rejected Returns

If a returned item does not meet our return policy requirements, for example, if it has been worn, damaged, altered, or fails our sanitary inspection, it will not be eligible for a refund. Due to hygiene and quality standards, the item will be disposed of and cannot be returned to the customer.

Refunds

  • Please allow 3–9 business days for your return to be processed.
  • Once inspected, we will notify you if the refund is approved.
  • If approved, the refund will be issued to your original payment method.
  • Please note that banks or credit card companies may take additional time to process the refund.